Customers seeking a refund may initiate their request by contacting the Trade Max FX Customer Care Team through the officially designated email, telephone, or WhatsApp support channels.

The customer shall furnish such particulars, transaction details, supporting documentation, and other information as may reasonably be required by Trade Max FX for the purpose of authenticating and evaluating the refund request.

Upon receipt of a refund request, Trade Max FX shall review the submission and provide an appropriate response through the relevant official communication channel. Customers may ordinarily receive a response within 24 hours, subject to operational circumstances.

Any refund request shall be examined strictly in accordance with the applicable Trade Max FX Terms & Conditions, including the prescribed eligibility criteria, verification requirements, and other governing provisions.

Upon successful completion of all requisite formalities and verification procedures, an eligible and duly approved refund shall be processed in accordance with the applicable Trade Max FX Terms & Conditions. Submission of a request shall not, in itself, constitute an unconditional entitlement or guarantee of refund.